PCS Annual Certification

Personal Care Service

PCS Annual Certification

Annual certification refresher for Personal Care Services staff covering core care competencies and compliance topics.

Course Outline


  • Vulnerable Person Act
  • Introduction to Personal Care Services
  • Chapter 1 Quiz
  • Participant Rights and Dignity
  • Respect for Individual Privacy and Property
  • Chapter 2 Quiz
  • Crisis Prevention and Intervention
  • Boundaries of a Caregiver
  • Chapter 3 Quiz
  • How to Deal with Difficult Participants
  • Ethical Relationships
  • Chapter 4 Quiz
  • Hipaa Compliance
  • Confidentiality in Personal Care
  • Chapter 5 Quiz
  • Safety Including Preventing and Reporting of Accidents Incident
  • Incident Reporting Protocols
  • Chapter 6 Quiz
  • Professional Documentation Practices
  • Principles of Accurate Documentation
  • Chapter 7 Quiz
  • Emergency Preparedness
  • Activities of Daily Living Adls
  • Chapter 8 Quiz
  • Universal Precautions and Infection Control
  • Appropriate and Safe Techniques in Personal Hygiene and Grooming
  • Chapter 9 Quiz
  • Person Centered Thinking
  • Maintaining Professional Boundaries
  • Chapter 10 Quiz